- Shipping & Returns
Shipping & Returns
We offer free shipping on our products and we will decide the best way to ship the item to you based on size, weight and delivery restrictions. Small packages will typically ship via UPS or FedEx Ground. Larger items will ship via truck and include back-of-truck, drive-up delivery.
• Free Delivery (Continental USA)
All of our products ship free. For all items that ship via Truck Shipping method, with straight dock-to-dock delivery or drive-up delivery. If you do not have a loading dock or help to offload the truck, please note that the carriers do charge extra fees for additional delivery services. Please call us at 866-974-3415 for a custom quote. Please call us for shipping fees on any deliveries to Alaska, Hawaii or Canada.
• Delivery methods
Small Package Delivery – Depending on the size, shipments where any single package is less than 100 pounds will deliver by UPS or Fedex. These carriers bring the items right into your office or home and if for some reason you are not available, in most cases they will leave the product without a signature. If not, they will either automatically redeliver or leave specific instructions on how to arrange redelivery. You will receive tracking information so you will know exactly what day your delivery will occur.
Truck Delivery - Items that are too large or heavy for the small package carriers may be delivered by a carrier equipped to handle larger packages such as UPS FREIGHT, AVERITT EXPRESS, ODFL, ABF, YRC, XPO, etc. Drivers are not required to remove the product from the truck and may need assistance to complete the delivery. This method of shipment is utilized for commercial customers with a loading dock. If you do not have a loading dock or help to offload the product, the carrier may charge extra fees. Please contact us for a custom quote. You will receive tracking information and most likely a call before delivery so you can plan ahead.
White Glove Basic Delivery – Large, fragile or heavier items requiring special handling will deliver via a national furniture delivery service. The delivery service will call before the delivery to arrange a day and approximate time of delivery. Two people will deliver the product to your room of choice. A signature will be required. The date range indicated on your order confirmation will allow up to 2 weeks for transit time from date of shipment. Depending on the manufacturer or size of the order, fees may or may not apply.
• Delivery Time
We work very hard with our suppliers and warehouses to minimize lead times at all levels. For items shipping by truck or small package carriers, we allow up to 1 week for transit time. On White Glove shipments we allow up to 2 weeks for transit due to the special handling required on these deliveries. The delivery dates shown on your acknowledgement reflect both the time it takes us to ship the product and the transit time depending on the method of transportation.
Items requiring assembly are typically noted as RTA (Ready to Assemble) or KD (Knocked Down). RTA furniture costs much less than you would expect to pay because you do the final assembly, and shipping charges are lower due to the smaller/flat packages. Assembly is simplified with the use of cam locks and usually requires only a screwdriver to complete. If assembly becomes an issue for you on any product, please call us at 866-974-3415 so we can help you with assembly referral.
• Returns and Damage
If for any reason you need to return your order, contact our customer care department within one week of receipt at 1-866-974-3415 to review your options. All returned products must be in new condition and in the original packaging. We do not accept returns if the furniture has been assembled or without the original packaging. We cannot accept returns without required authorization. Unauthorized returns will be non-refundable. Depending on circumstances, outbound and return freight charges, as well as a 20% restocking charge, may apply.
In the event damage is apparent at delivery, it is imperative that you notate the damage on the delivery paperwork. Replacement parts can be shipped if the damage is notated. Proper notation of damage ( “carton crushed”,” box torn”, etc. will suffice). If the box is severly damaged, you can refuse the box and a new one will be shipped. Please contact our customer service team at 1-866-974-3415 with any questions. Carrier regulations require notification within 7 days of receipt of the merchandise.
• Order Cancellations and Changes
If you find the need to cancel an order or change an item, color, size, ship to address, etc. please call us as soon as possible at 1-866-974-3415. We will be glad to accommodate your request providing that the order has not already shipped. If the order has already shipped, a 20% restock fee and inbound/outbound shipping fees will apply.