- Frequently Asked Questions
Frequently Asked Questions
When does my credit card get charged?
How much is shipping?
Do you have retail a store?
How long will it take for my order to ship?
Can I pay by check or money order?
Do you assemble furniture?
How will my furniture be shipped?
Can I get inside delivery?
Can you ship to APO/FPO addresses?
Do you ship to Canada, Hawaii and Alaska?
What is the warranty on the furniture?
What if my shipment arrives damaged?
What is the cancellation policy?
What is the return policy?
Are finish colors accurate?
Do I need to pay sales tax?
Can I call my order in?
What if there are missing parts in my order?
Will my name show up on a mailing list as a result of ordering from Epic Office Furniture?
Is it safe to order online from Epic Office Furniture?
Q: When does my credit card get charged?
Your credit card will be charged 24-72 hours after you place your order with us. We have a pre-payment policy to protect ourselves from fraudulent orders.
Shipping is FREE to the 48 contiguous states. Due to high shipping rates to Alaska, Hawaii and Canada, please call us at 866-974-3415 for a custom quote for shipping rates to Alaska, Hawaii and Canada.
Q: Do you have a retail store?
We do not have a retail store. Selling online allows us to offer a much larger selection of products and this allows us to have better prices than most retail stores.
Q: How long will it take my order to ship?
Most order will ship out within 1-5 business days after funds have been verified and cleared. The delivery date depends on your location but is generally 3-10 business days.
Q: Can I pay by check or money order?
Yes, we accept orders via mail with checks or money orders. Please print out your shopping cart page, shipping information page and biling information page and mail all 3 pages to us at the address above. Be sure that you include the correct “ship to” address.
Q: Do you assemble the furniture?
We do not assemble furniture. Please check your area for a local assembly service or you may contact a nationwide assembly company called The Impact Resource Group. They can be reached at 866-974-3415. Please do not schedule an assembly appointment with any assembler until all your furniture has been received and accounted for.
Q: How will my furniture ship?
Please read below for shipment information:
a) UPS and Fedex Deliveries
Whenever possible, we ship via UPS or Fedex. UPS and Fedex will normally deliver items to your doorstep when possible. Packages under 130 pounds usually ship via UPS or FEDEX. Please note that UPS and Fedex will not notify your prior to delivery however you will receive tracking information with a specified delivery date.
b) Truck Deliveries
Common carrier truck deliveries are performed by a trucking company contracted by our suppliers for packages over 130 pounds. Delivery by trucking companies is a “Tailgate Delivery” only; meaning that the driver will move the items to the back of the truck only. At that point, you will need to move the item/s into your building or residence. Please make sure you have the needed help to move heavy items into your residence or office. Inside delivery by trucking companies is an additional charge. If you require inside delivery or a lift gate, please call us at 866-974-3415 for a delivery quote.
A signature is required at the time of the delivery. You must inspect all cartons and note any damages to the carton if you see any. Common carrier truck deliveries are performed Monday through Friday only. An appointment by telephone is usually scheduled by the freight carrier, however an appointment is not guaranteed.
Q: Can I get an inside delivery?
Yes, for an additional fee, we can arrange an inside delivery. Fees will vary depending on your situation. Please call us at 866-974-3415 with any inside delivery questions you may have.
Q: Can you ship to APO / FPO addresses?
Sorry we cannot ship to APO/FPO addresses. Our cartons are too large. You may want to ship to a friend or relative who can then forward your shipment.
Q: Do you ship to Canada, Hawaii and Alaska?
Most of our suppliers will ship to Canada, Hawaii and Alaska. Please call us for a freight quote as there will be additional freight fees.
Q: What Is the warranty on furniture?
All products are covered by the manufacturer’s warranty and vary by supplier. Please contact us for help with any warranty issues for products you purchased through our company.
Q: What if My Shipment Arrives Damaged?
In the rare event that you experience damage in your shipment, please be sure to note it on the delivery paperwork that you sign. If the carton is severely damaged, you may refuse the shipment from the freight company. Contact us immediately. We will arrange for a replacement order to be sent out.
In the event a part or piece within your shipment is damaged, please contact us within 7 days of the delivery and a replacement part will be shipped to you.
Q: What is the Cancellation Policy?
If we are able to cancel your order before it is manufactured and/or shipped, there is no charge for the cancellation. If the product has been manufactured or shipped, the customer will be responsible for all inbound and outbound shipping charges and the restocking fee of 20%. These charges will be deducted from your refund.
Product will not be authorized for a return after 30 days from the delivery date and returns will not be accepted without a RA (Return Authorization) number.
All products returned MUST be 100% complete and contain all original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
The customer is responsible for round trip freight (inbound and outbound) and a 20% restocking fee. All shipping and restocking fees will be deducted from your refund.
Your credit card will be refunded once the warehouse receives the returned item.
Sorry, we cannot accept returns for assembled merchandise.
Please be careful when ordering your furniture and let us know if we can help you in selecting the right furniture for your situation.
Q: Are finish colors accurate?
We do our best to accurately show the finish colors of each piece we carry however colors can vary by personal perceptions, monitor type and age, video card difference and printing variations. If you are unsure of a finish color, please call 866-974-3415 and free swatch samples can be sent to you.
Q: Do I need to pay sales tax?
Only orders delivered to California are taxed at the counties current tax rate.
Yes, we can accept phone orders. Please call us at 866-974-3415 and our customer service representatives will take your order over the phone.
Q: What if there are missing parts in my order?
Parts are listed in the assembly manual. If there are any missing parts, please call us within 7 days with the part number that is listed in the assembly manual and we will ship the parts out to you immediately.
Q: Will my name show up on a mailing list as a result of ordering from Epic Office Furniture?
No. We do not sell, rent or exchange customer information to any third party.
Q: Is it safe to order online at Epic Office Furniture?
Yes, your online order is completely safe and secure. All information is stored on a secure server and deleted after 30 days to ensure protection. We do not give any information to outside parties and will never do so.
We choose our suppliers very carefully. We require that they stock the furniture, package it to arrive safely and provide excellent service after the sale if needed. Please understand that sometimes furniture does go on back order. We are entirely dependent on our suppliers to relay any back order information to us. Please be understanding when these rare situations arise. Thank you!